Shipping Policy

 

Effective Date: 26 Dec, 2024

At Nestloom, we are committed to delivering your home furnishings safely and on time. Below is our Shipping and Delivery Policy, which outlines how we handle the shipping and delivery of your orders.

1. Shipping Locations

We currently ship to the following locations:

  • Domestic Shipping: We offer shipping throughout [Your Country/Region].
  • International Shipping: We also offer international shipping to selected countries. Please contact us at Nestloomindia@gmail.com for more details on international shipping.

Please ensure that your shipping address is complete and accurate. We are not responsible for any delays or issues caused by incorrect or incomplete shipping information.

2. Shipping Methods and Delivery Time

We offer several shipping options for your convenience. The delivery time depends on your shipping method and location.

  • Standard Shipping: 4-5 business days
  • Express Shipping:  2-3 business days
  • Free Shipping: We offer free standard shipping on orders above 1000 INR.

Delivery Times:

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • Delivery times may vary based on the shipping method chosen and your location.
  • Please note that shipping times are estimates and may be affected by factors such as weather, holidays, and carrier delays.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location, the size of your order, and the shipping method you select. You will be provided with a breakdown of shipping costs before you complete your purchase.

  • Standard Shipping: Calculated at checkout
  • Express Shipping: Calculated at checkout
  • Free Shipping: Available on orders over 1000 INR for standard shipping within INDIA.

4. Order Processing and Handling

  • Orders are processed on business days, which are Monday through Friday, excluding public holidays.
  • Orders placed on weekends or holidays will be processed the next business day.
  • After your order is processed, you will receive an email with tracking information (if applicable), so you can monitor your order’s progress.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track the status of your shipment via the carrier’s website.

  • For Domestic Orders: We use trusted delivery partners such as

    Blue Dart Express, DTDC, India Post, Delhivery, XpressBees, Gati, Ecom Express, TNT India, Aramex India, Shiprocket, First Flight Couriers, Professional Couriers, Safexpress, V-Xpress, Shadowfax, Logistic Global Express (LGE)

  • For International Orders: DHL, FedEx, UPS.

6. Delivery Issues

If you encounter any issues with the delivery of your order, including delays, damage, or missing items, please contact our customer service team immediately at Nestloomindia@gmail.com. We will work to resolve the issue as quickly as possible.

Damaged or Defective Items: If you receive a damaged or defective item, please notify us within 48 hrs of receiving your order. We will arrange for a return or exchange at no additional cost to you.

7. Shipping Restrictions

  • We do not ship to P.O. Boxes, APO/FPO addresses, or international forwarding addresses.
  • Some remote areas may have limited shipping options or longer delivery times.

8. Lost or Stolen Packages

Nestloom is not responsible for lost, stolen, or delayed packages once the package is marked as "delivered" by the carrier. However, we encourage you to contact us if there are issues with your shipment, and we will assist in resolving the matter with the shipping carrier.

9. Customs, Duties, and Taxes (International Orders)

For international orders, the recipient is responsible for any customs duties, taxes, and fees that may apply upon arrival in the destination country. These charges are not included in the total at checkout and must be paid directly to the carrier or customs authority.

We recommend contacting your local customs office to understand the potential fees before placing an international order.

10. Returns Due to Delivery Issues

If your order arrives with a defect or is damaged during transit, please refer to our Returns and Refunds Policy. We will work with you to arrange a return or exchange of the affected items.

11. Changes to Shipping and Delivery Policies

Nestloom reserves the right to update or modify this Shipping and Delivery Policy at any time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about shipping, delivery, or need assistance with your order, please feel free to contact us:

Email: Nestloomindia@gmail.com